Privacy Policy

At Capital Gains Tax Valuers (“we”, “our”, “us”), we are committed to protecting your personal information. We manage all data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure confidentiality, transparency, and data integrity.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our property valuation services.

1. Information We Collect
We may collect the following types of personal information:

• Full name, contact number, and email address
• Date of birth, gender, and relationship status
• Employment details and education background
• Billing, payment, and transaction details
• Information submitted through website forms, service bookings, or newsletters
• Any additional information voluntarily provided during interactions with our team

2. How We Collect Your Information
We collect personal information through the following channels:

• Website forms, online surveys, or newsletter subscriptions
• Email communications, phone calls, or in-person consultations
• Service bookings or when you engage us for valuation services
• Cookies, analytics, and tracking technologies while browsing our website

3. Why We Collect and Use Your Information
Your personal information is collected for the purposes of:

• Delivering accurate and tailored property valuation services
• Responding to enquiries and providing client support
• Issuing service quotes, reports, and invoices
• Sending updates, newsletters, or offers (only with your consent)
• Enhancing website performance and user experience
• Meeting legal, compliance, or regulatory obligations
• Preventing unauthorised access or fraudulent activity
• Generating de-identified insights for internal research and reporting

Note: We do not sell personal information to third parties.

4. Disclosure of Personal Information
We may share your data with the following entities, as necessary:

• Employees, contractors, or trusted service providers
• Legal, financial, or professional advisors
• Government authorities or regulatory bodies, where required by law
• Courts or legal representatives involved in dispute resolution
• Secure cloud service providers or communication platforms (which may be located overseas)

If data is stored or processed outside of Australia, it may be subject to that country’s privacy laws. This does not constitute a breach of the Privacy Act 1988.

5. Data Security Measures
We implement industry-standard practices to protect your data, including:

• SSL/TLS encryption for all online communications
• Secure servers with firewall protection and access restrictions
• Role-based access within our organisation
• Controlled access to physical files (if applicable)

While we take all reasonable precautions, no system is immune to cyber risks. Data transmission via the internet is done at your own discretion.

6. Cookies and Tracking Technologies
We use cookies and similar tools to:

• Remember preferences for faster navigation
• Analyse website traffic and user behaviour
• Improve website usability and service delivery

You can manage or disable cookies in your browser settings. Please note that disabling cookies may impact your browsing experience.

7. Website Analytics
We collect de-identified data including:

• IP address, browser type, and device usage
• Pages viewed, time spent on site, and navigation patterns
• General geographic location and referring websites

This information is used for performance optimisation. We do not attempt to personally identify website users unless information is submitted voluntarily.

8. External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their individual privacy policies before sharing any information.

9. Accessing & Updating Your Information
You have the right to:

• Request access to the personal data we hold about you
• Request corrections to ensure information is accurate and complete
• Request deletion of your personal information
• Raise complaints about how your information is handled

To make a request or lodge a complaint, please contact us using the details on our website. Most requests are processed free of charge unless they require significant administrative effort.

10. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in regulations or business operations. The most current version will always be available on our website. For significant updates, we may notify you via email if you are subscribed to our communications.